At times, you may experience some issues using Coinmetro on the mobile app - such as taking a long time to load, the app crashing, or not opening at all.
Here are some troubleshooting steps that may be helpful for you, depending on the device you are using.
For the Coinmetro iOS/iPhone App
Firstly, please ensure you are using the most up to date version of the Coinmetro app. You can check this by heading to the App Store, searching for Coinmetro, and seeing if there is an update option. If so, please update to the latest version.
For certain iOS/iPhone devices, the following method may work:
Close the Coinmetro App
Go to your phone Settings > General > iPhone Storage
Select the Coinmetro app
Click on 'Offload App'
Reinstall and log into the Coinmetro app again.
If the above method did not work, please delete the app and reinstall it.
For the Coinmetro Android App (Samsung, Huawei, Google Pixel, etc.)
Firstly, please ensure you are using the most up-to-date version of the Coinmetro app. You can check this by heading to the Google Play Store, searching for Coinmetro, and seeing if there is an update option. If so, please update to the latest version.
Go to Settings > Device Care
Click Optimise now. Once complete, tap Done.
Should the above method fail, please try the following:
Go to Settings > Apps
Select the Coinmetro App Storage
Click on Clear Cache
Re-open the Coinmetro App, log in and try again.
What if none of the above steps work for me?
Should the above steps fail, regardless of which device you are using, we would advise you to please try using another device.