If you ever encounter a bug or technical issue on the Coinmetro website or mobile app, reporting it promptly helps us identify and fix the problem quickly. There are several ways you can notify us about technical anomalies.
🏆 Bug Bounty Program
The fastest way to report a bug is through our Bug Bounty Program. If your report is legitimate, you may be invited to provide further details and potentially earn XCM tokens as a reward.
Access the Bug Bounty program via the ‘Bug Bounty’ link under ‘Learn’ on your dashboard: Coinmetro Bug Bounty
Post the issue you’ve found, and our CTO will review and confirm if it’s a valid bug.
Each verified bug report can earn you up to 100 XCM tokens.
Reports are received in real-time, and rewards are processed weekly.
💡 Tip: Make sure your report is detailed and clear to help us verify and resolve the issue faster
💬 Live Chat
You can also report bugs via Live Chat:
On a Web Browser: Click the orange chat bubble in the bottom right corner.
On the Mobile App: From the home screen, tap on the Menu icon (☰) on the top-left corner of the screen → Contact Support → Ask a question
To help our team investigate efficiently, please include:
A detailed description of the issue
The device you’re using
The browser or Coinmetro app version
Steps to reproduce the issue
⚡ Tip: The more precise the information, the faster we can identify and resolve the problem
📧 Send Us an Email
You can also report issues via email:
Email us at hello@coinmetro.com
Use the subject line: “Bug or Technical Issue with …”
Include all the required details listed above so our technical team can quickly reproduce and investigate the issue.
⚠️ Important: Detailed reports save time and help our technical team reproduce the bug accurately, speeding up the resolution process.