Cognician Support

Learn why Copilot may show a “Sorry, something went wrong” message and what you can do to fix it and continue working.

I get the message “Sorry, something went wrong” when I use Copilot

Learn what to do if videos do not play in a challenge or Cog, and how to check whether your network or browser is blocking the content.

The videos won’t play on my computer

I am getting a page telling me that the page is being blocked, or 'not secure'

Find out why the Copilot icon may not appear in Microsoft 365 applications and what to check.

I don’t see the Copilot icon

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