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Not receiving SMS verification when trying to verify my phone number

Learn the common reasons you aren't receiving SMS verification and what you should do.

Updated this week

If you see the message "We cannot process your request at this time. Try again later," your phone number couldn't be verified. You won't receive an SMS to verify your account.

Learn the common reasons and what applies to you.

You're using a VPN

A VPN can prevent SMS codes from being sent successfully. Turn off your VPN, then try the verification again.

Your mobile carrier is blocking the message

Some carriers, particularly in certain regions, block SMS messages from platforms like Cloudbet. If you've tried the steps above and still haven't received a code, wait a few hours and try again.

You entered the wrong number or country code

Double-check that the phone number you entered is correct, including the country code. If there's a typo, update the number and try again.

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