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Not receiving SMS verification

Learn the common reasons you aren't receiving SMS verification and what you should do.

Updated this week

If you’re not receiving the verification code by SMS when verifying your account, it’s usually due to one of these reasons:

Your number is tied to another account

Each phone number can only be linked to one account. Sign in to the account associated with your phone number. If you forgot your password, reset your password.

If you think there's a mistake, contact customer support directly.

You entered the wrong number

Double-check that you entered the correct phone number, including your country code. If there’s a mistake, update the number and try again.

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