To ensure data accuracy and maintain a clean, consistent database, the CargoX Platform automatically checks for duplicate company entries. This article outlines what happens when a duplicate company group is detected and a merge request is triggered, along with your responsibilities and actions.
Info
This process helps maintain accurate company data by merging duplicate entities into a single, verified account. Only one company remains active; the others are removed, and their data becomes inaccessible through the original accounts. However, all relevant data is retained and consolidated into the main account.
Step-by-step guide to accepting the account merge:
1. Merge request is initiated - company administrators are notified and required to take action
After duplicate accounts are detected, a CargoX team member initiates the company merge request, and all administrators of each company in the group are notified via email and in-platform alert.
Note
Only one company in the duplicate group will be identified as the main company — this is the account that will remain active after the merge. By default, the company with the highest verification status is usually selected as the main company. If you believe a different company should be set as the main one, contact us at support@cargox.io before confirming the merge. We will review your request and update the main company accordingly.
Warning
Once the merge is initiated, all company accounts within the group are locked — meaning no edits can be made to their details until a decision (acceptance or rejection) is made regarding the merge. This lock ensures data consistency during the merge review process.
Open the merge entry (click on the link in the email) or open the platform, click on the gear icon (⚙) and navigate to the Company Merge section.
Open the merge entry (click on the link in the email) or open the platform, click on the gear icon (⚙) and navigate to the Company Merge section.
2. Review all company details carefully
Ensure the companies are truly duplicates of the same legal entity.
Verify that the correct company is marked as the main one.
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Companies may have the following statuses:
Waiting for company to respond – The merge request has been submitted and is pending review or approval. No final decision has been made yet.
Accepted the merge – The merge request has been reviewed and approved by the company. The companies will be merged once all involved parties confirm.
Rejected the merge – The merge request has been reviewed and declined. No merge will take place, and you may need to take additional action.
3. Accept the merge
Click the Accept button.
Note
If you disagree with the merge because the companies are not the same legal entity or because the wrong main company was selected, you can reject it. See this article for detailed instructions on how to reject a merge.
4. Confirm the merge
A confirmation message will appear, and you will need to click Accept to proceed.
Tip
If you are unsure or have any concerns how to proceed, feel free to contact our support team at support@cargox.io for guidance before taking any action.
5. Wait for all other administrators to accept.
The merge is finalised once one of the administrators from each company has confirmed.
Tip
If other administrators are slow to respond, consider contacting them directly to expedite the process. Email addresses will appear in an obfuscated format (e.g., jo***@example.com) to protect privacy.
Success
When all company administrators (one from each company) accept the merge, the company accounts are consolidated into a single account.