There are a number of reasons that you may come across as to why a bar code will not scan. Some of the reasons identified are listed below with troubleshooting solutions to resolve the issue.
If the issue that you are experiencing is not listed below, or cannot be resolved by the solutions listed, then please contact Support. Click here for more information Support information
Scanning the wrong barcode
If a medication has been received from another source than your regular Pharmacy, it will not be compatible with the Atlas eMAR app and will have to be booked in and administered manually.
If the medication has been received from the regular Pharmacy, please make sure that the bar code being scanned is on the medication label; the manufacturers’ bar code or the package label will not scan.
Damaged barcodes
If the barcode has been damaged in transit, or whilst in the home (this can be partially rubbed off, water-damaged or peeling) then the barcode will not scan and the medication will have to be booked in and administered manually.
Distance
It may be that the barcode is too close or too far away from the device for the scanner to recognise it. Try moving closer and further away from the barcode whilst scanning.
Scanner not working
Sometimes it is not the barcode that will not scan, it could potentially be an issue with the device's scanner. If your device is unable to read any barcodes (including resident name labels), we recommend resetting your device by holding the power button down and either turn it off or reboot it. If this does not resolve the issue then please contact your device supplier for further troubleshooting.