It's important to note that if you do not have the Utilities folder on your account, you will need to contact your Centre Coordinator to request permission to be added to your account.

To change a learner pathway in Online Services, follow these steps:

Go to the Online Services navigation menu and select "Utilities".

From the available tiles, select "Change Pathways".

Then use the 'Selection Criteria' to search for your learners and press 'Search'

The learner registrations will now appear in the search results.

Select the learner and qualification for the pathway you would like to change and select 'Next'

You will now be able to select the new pathway from under the section 'Centre & Qualification Details'

Please select the new pathway from the drop-down list and select 'Apply Changes'

Depending on the pathway, the rule of combination will now change and you will now be required to select the new units for the learner.

To navigate through the list of units please us the options below

Once you have located the units you require adding to the learner registration, please us the checkbox in the 'Reg Units' column to select the unit

Please do this for every unit and select 'Save' at the bottom of the screen

If successful, you will see a green tick at the top of the screen confirming that the candidate pathway has been changed. Please note: the learner will be assigned a new CQN number and the old CQN will be closed off.

The old CQN will now show 'Registration Transferred (Pathway Transfer)' in the Reg Status on Online Services.

Need more help? If you need further assistance, we suggest taking a look at the range of articles available in our Knowledge Hub. You may find the answers to your queries in these resources.

Alternatively, if you require additional support, contact our friendly Customer Experience Team who will be more than happy to assist you.