It's important to note that if you do not have the Reg & Cert folder on your account, you will need to contact your Centre Coordinator to request permission to be added to your account.

To register a learner in Online Services, follow these steps:

Go to the Online Services navigation menu and select "Reg & Cert".

From the available tiles, select "Registration."

Choose a qualification from the "List of Approved Qualifications" and select "Next".

Enter the learner details.

All fields marked with an asterisk (*) are mandatory - (If the learner has an existing candidate number, select "Existing Registered Candidate", enter the candidate number and select "Find Candidate".)

If you would like to receive an EAL portfolio with a copy of the registered units printed in a binder, select "Yes" in "Pubs Required". Additional fees apply.

Select the units the learner is completing by checking the box in the "Reg. Units" column. Mandatory units will always be pre-ticked.

Add the learner to the basket by selecting "Add To Basket".

If the units meet the rule of combination, a green tick will appear confirming the learner has been added to the basket successfully.

If you are registering multiple learners, repeat the process until you have added all learners to the basket.

If you need to edit or remove a learner select "View Basket", then select the learner and choose the appropriate option.

Once you are ready to save the registration(s) enter a purchase order number and Select "Save Registration".

A green tick confirming the registration was saved will appear at the top of the screen.

Need more help? If you need further assistance, we suggest taking a look at the range of articles available in our Knowledge Hub. You may find the answers to your queries in these resources.

Alternatively, if you require additional support, contact our friendly Customer Experience Team who will be more than happy to assist you.