Before You Start:
If you do not have access to the Reg & Cert folder in your account, you’ll need to contact your Centre Coordinator to request permission to be added.
1. Logging into Online Services:
Go to EAL Connect and log into your Online Services account.
Once logged in, locate and select the Online Services tile under "My Applications" on your dashboard.
2. Registration and Certification:
In the Online Service navigation menu, click on "Reg & Cert".
From the list of available tiles, click on "Result Acceptance".
3. Selection Criteria:
Use the on-screen filters to search for the learner, then click "Search".
A list of learners registered for the selected exam series will appear.
Find the correct learner and click "Get Exam Details for the Candidate".
4. Accepting the Result:
A breakdown of the learner’s attempts will be displayed. Review all details carefully, then select the radio button on the left-hand side to choose the appropriate result.
Click "Accept Result" to proceed.
A confirmation message will appear at the top of the screen to confirm that the result has been successfully claimed.
Please note: Accepting a learner’s result for an exam series will trigger the full qualification certification process. Once accepted, the learner will not be able to re-sit the examination in any future series.
Please do not accept the result if the learner is expected to be registered for a re-sit in a future exam series, or until the outcome of any post-result service (such as a Clerical Check or Review of Original Marking) has been concluded.
Need more help? If you need further assistance, we suggest taking a look at the range of articles available in our Exam Series FAQ. You may find the answers to your queries in these resources.
Alternatively, if you require additional support, contact our friendly Customer Experience Team, who will be more than happy to help.