Adding a new apprentice record in ACE360 is the first step to getting your learners set up and ready for their End Point Assessment journey. Accurate setup from the start ensures smooth progress tracking, compliance, and assessment scheduling. Follow the steps below to quickly and correctly add an apprentice to the system.
Before you begin, make sure your organisation has enough tokens (each new apprentice uses one). If you're out, purchase more under Token Management within ACE
From your dashboard, go to Apprentice Records using the sidebar menu. Click the prominent green Add Apprentice Record button to open the entry form
In the form, enter all required fields:
Personal details: Full name, date of birth, contact information
Start date, cohort details, chosen standard and pathway
Employer and EPAO information
Double-check accuracy - especially dates, version, pathway and spelling
After filling in the form, click Save or Create. ACE360 will validate the input; any errors will be flagged for correction. Once saved, the new apprentice appears under Apprentice Records with a “Live” status
If you encounter any issues creating apprentice records, please let us know.
Need more help? If you need further assistance, we suggest taking a look at the range of EPA articles available in our Help Centre. You may find the answers to your queries in these resources.
Alternatively, if you require additional support, please contact our friendly Customer Experience - EPA Team who will be more than happy to assist you.