When an e-Certificate is available, you can download it to a ZIP folder on your desktop.
Step 1: Locate the Learner Record
Login to Certify and select the Records tab.
From the drop-down menu, select Qualifications to view available e-Certificate records.
Use the search bar to locate the required learner record(s).
(Select the blue Settings cog to reveal additional search filters.)
You can search using:
Reference Number
Learner Number
Qualification Title
Learner Name
Qualification Type
QAN
Certificate Number
Once you have entered a search term, press Enter on your keyboard or select Filter to display matching results.
Step 2: Select the e-Certificates
Tick the checkbox beside the learner record(s) you wish to download.
To select all records returned by your search, use the Select All option at the top of the results list.
Select Download in the top-right corner of the screen.
Step 3: Choose Your Download Options
Once you have selected 'Download' an Export Documents window appears, complete the required fields and select the documents you would like to include.
The table below explains the ‘Export Documents’ options:
Key | Description | Description |
1 | Download Name | This will be the name of the ZIP file when you download the certificates. |
2 | Description | This is the name on the ‘Downloads’ screen to help you identify the file. |
3 | Certificate | The front cover of the certificate. If the learner has achieved a full claim, this will be available for download. |
4 | Cover Letter | A letter congratulating the learner on their achievements. |
5 | Certificate of unit credit | The unit page for each learner's certificate.
|
We suggest you select all the options above to make sure all documents are downloaded.
Once you have completed the above steps, select ‘Download’.
Step 4: Wait for Confirmation
A confirmation message will appear on screen to advise that your download request has been received.
You will receive an email notification once the file is ready to download.
Step 5: Download the ZIP File
Once you have received the email confirming the download is ready:
Navigate to the Downloads tab.
Locate your download using the name you provided earlier.
Select the Download icon under the Actions column.
Download File (Icon):
Follow the on-screen instructions to save the ZIP file to your computer.
Reporting Download Issues
If a download fails or you experience any issues:
Select the Report Issue (!) icon under the Actions column.
Report Issue (Icon):
Enter details of the issue.
Select Send.
A member of the Customer Experience team will investigate the issue and contact you within two working days.
Important Information
Please note: All e-Certificates are password protected and cannot be printed. This helps protect the integrity of learner certifications and EAL qualifications by providing an additional layer of security against fraud and unauthorised reproduction.
Need more help? If you need further assistance, we suggest taking a look at the range of articles available in our Knowledge Hub. You may find the answers to your queries in these resources.
Alternatively, if you require additional support, contact our friendly Customer Experience Team who will be more than happy to assist you.