When an e-Certificate is available, you can download it to a ZIP folder on your desktop.
To begin, navigate to the ‘Records’ tab and left-click on it to reveal additional options.
Start by selecting 'Qualification' to view any e-Certificate records for your learners. Within the 'Records' section, you can search for any learner using the search filter.
Enter any criteria: Reference, Learner Number, Qualification Title, Full Name, Qualification Type, or QAN (Qualification Application Number).
Selecting the settings, cog will also reveal additional search filters
After entering your search criteria, press ‘return’ on your keyboard or click the ‘filter!’ button. The search will return results matching your specified criteria.
Once the search results are displayed, select the tick box on the left-hand side of the record(s) you wish to download.
Press 'Download' in the top right-hand corner to download the selected records. The following screen will allow you to provide a name for the download.
The table below explains the ‘Export Documents’ options:
Key | Description | Description |
1 | Download Name | This will be the name of the ZIP file when you download the certificates. |
2 | Description | This is the name on the ‘Downloads’ screen to help you identify the file. |
3 | Certificate | The front cover of the certificate. If the learner has achieved a full claim, this will be available for download. |
4 | Cover Letter | A letter congratulating the learner on their achievements. |
5 | Certificate of unit credit | The unit page for each learner's certificate.
|
We suggest you select all the options above to make sure all documents are downloaded.
Once you have completed the above steps, select ‘Download’.
You will then see the following onscreen message confirming that your download request has been received. You will be notified by email when the download is ready for you to access.
Once the download is ready, navigate to the ‘Downloads’ tab to download the file to your desktop.
Identify the download by name and select the 'download' Icon under actions
Download Files (Icon): 
Following the onscreen prompts to save the file.
Report Issue (Icon): 
If you encounter issues like the download failing, click the ‘!’ icon under actions to report the problem. In the provided box, enter a description of the issue and press ‘Send.’ Our Customer Experience team will investigate and get back to you as soon as possible.