If you notice an issue with a learner certificate, you can report it to EAL by selecting the following icon against the learner record:
Once selected, the following window will appear. Please choose the reason for the issue from the dropdown list and enter a description. Once you've finished the appropriate fields, please click 'Send'.
Once you have reported an issue, the EAL Customer Experience team will reach out to you with the next steps with in 2 working days.