When an e-certificate is ready for download, you can notify your learner, who will receive an email inviting them to sign up for an account on Certify and view their certificate.

To notify a learner, navigate to the 'Notify' Tab

Within the 'Notify' section, you can search for any learner using their name or enrolment number (candidate number)

After entering your search term, press 'return' on your keyboard or click the 'filter!' button. The search will return results matching your specified search term.

Learners who do not have an email address in the system will display 'null' in the email address field.

You'll need to enter their email address manually. This only needs to be done once per record. Once the email address is updated for one record with a specific candidate number, it will automatically update all records with the same candidate number.

Once you've entered the learner's email address, select the tick box under actions to save the email address. You'll receive an on-screen prompt confirming that the details have been saved.

When you're ready to notify the learner, select the check box next to the record on the left-hand side and press 'Notify'. The learner will receive an invite to sign up and view their e-Certificate.