To access the ACE360 platform for the first time, you will receive an email from info@fiss.com inviting you to set up your ACE360 account. Click on Complete Account Setup to begin the process – this will automatically set you up as the Super Admin user for your organisation.
Upon initial login you will need to follow these 3 simple steps:
Enter your personal and organisation details and set a password. Please remember to include your VAT status.
Confirm your EPA ID – this will be A 7-character code in the following format: EPAXXXX.
You will then be required to read and accept the Terms of Use.
Once you have completed all 3 steps a message will display confirming you have successfully set up your account. You will then be able to login. Select EAL from the list of EPAOs, create additional logins for other users and set up the standards you are authorised to deliver.
For further information about getting started with the ACE360 platform, setting up your ACE360 account, and navigating through the platform please click here: ACE360 Set Up Guidance.
Need more help? If you need further assistance, we suggest taking a look at the range of EPA articles available in our Help Centre. You may find the answers to your queries in these resources.
Alternatively, if you require additional support, please contact our friendly Customer Experience - EPA Team who will be more than happy to assist you.