🔘 1. Registration error: “A user with this email or phone number already exists”
This error means that an account with the specified email or phone number has already been created.
❔ What to do
Try logging into the account using these details.
If you’re sure you haven’t created an account — it’s possible you entered an email or phone number that belongs to someone else or contains a mistake.
Check that the information is correct and try again.
🔘 2. Login error: “User does not exist”
This error occurs if you try to log in with an email or phone number that is not in the system.
Possible reasons:
incorrect phone format (missing country code),
mistake in the email address,
account registered with a different email or phone number.
❔ What to do
Make sure your phone number is entered in the international format (for example: +7…, +55…, +34…).
Double-check your email — often the error is just one letter or symbol.
Try another email or phone number you may have used before.
🔘 3. Unable to complete registration
Possible reasons:
account already exists,
email or phone number entered incorrectly,
forgot to select the country code,
VPN is active,
unstable connection.
❔ What to do
Check that your email and phone number are correct.
Make sure the country code is entered.
Disable your VPN and try again.
Reload the page or try using a different browser.
Try another registration method (email / phone / social media).
🔧 If the issue persists
Contact support — we’re always ready to help.
To speed up the process, include:
a screenshot of the error
the email or phone number you are entering
🎯 Tip
After successfully logging in, we recommend confirming your email and phone number — this will speed up withdrawals and ensure account security.