You need to link a debit card to your account to start making purchases with Zilch. You can do this in the app:
Open the Zilch app
Go to My Account
Go to Zilch account details
Select Connect debit card
You'll use this card to pay for:
Linking more than one card
You can link more than one debit card to your account and change your default card whenever you like.
To do this:
Go to Account
Select Connected debit cards
Swipe until you see the option to Add debit card
Enter the new card credentials
Select Add debit card
My debit card won't link
If you're having issues linking your debit card successfully, please check the following:
Your card isn't expired
Your card is registered to the same address as your Zilch account
You're not trying to link a credit, pre-paid or corporate card
Can I link a card from a joint account?
Yes, you can, but the debit card must be your own and show your name (you can't link your partner's card).
Can I change my linked debit card?
You can change your card any time, but just so you know, we'll place a block on your account if your debit card is changed too often – this is to keep your account safe from suspicious activity.
My debit card is frozen, can I still use Zilch?
If your debit card is frozen, you won't be able to use Zilch with that linked card. However, if you link a new debit card or select a new card and set that one as your default payment card, you will be able to continue to use Zilch.
Still need help?
Get in touch with Customer Support or start a Live Chat in the app.
You might find these Help Centre articles useful: