Zilch Help Center

Advice and answers from the Zilch Team

New to Zilch

Here you'll find the FAQs related to signing up to Zilch

Written by Kerri C and Zilch Support

Purchases

Here is information on how to make purchases via the App and Tap and Pay

Written by Kerri C, Zilch Support, Zilch Support and 1 other

Payments

How to make payments using Zilch

Written by Kerri C and Zilch Support

Refunds and Returns

All things refund related live here

Written by Kerri C, Taslimah Begum and Zilch Support

Managing your Zilch Account

How to refer friends and how to change your personal details

Written by Zilch Support and Kerri C

Product Features

Here you will find out about all of Zilch's product features

Written by Kerri C

Zilch Rewards

How to earn them, spend them and what they are!

Written by Zilch Support, Taslimah Begum and Kerri C

Reporting Fraud

Help on unrecognised purchases or goods not received

Written by Kerri C

Accessibility and Financial Difficulty

Here you will find articles on supporting customers with life events and financial difficulties

Written by Kerri C

Feedback and Complaints

We'd love to hear your feedback

Written by Kerri C

Legal Information

Please find our Privacy Policy and other legal bits and pieces here

Written by Zilch Support, Zilch Support and Kerri C

Successful Pay in 1

Written by Zilch Support

Successful Pay In 4

Written by Zilch Support

Overdue Pay In 4

Written by Zilch Support

Any Refunded Purchase

Written by Zilch Support