Auto-renewal is a feature that’s available with our 30 day policies and some annual policies. Turning auto-renewal on or off is really simple, but the process will be different depending on the app that you use.
Customers with the Zego Sense app
Open the Zego Sense app
Tap ‘Policies’ at the bottom of the screen
Tap ‘Policy details’ on your policy.
Change the position of the auto renewal toggle button to on or off.
If the auto renewal toggle isn't shown, it means you don’t yet have the option to turn on auto renewal so your policy will not automatically renew.
Customers with the Zego Delivery app
Open the Zego Delivery app
Tap 'Help' at the bottom of the screen and start a new chat
Type 'renewal' into the chat, or select 'Renewals' from the menu
Select 'How do I turn auto-renewal on or off?' and answer the questions on screen.