On Android devices, you may need to allow the Zego Delivery app permissions to access storage before you can view or download your document.
To do this, you can follow these steps:
Go to Android Settings
Depending on your device, click 'Apps', 'Apps & notifications', or 'App permission'
Scroll through your list of apps and select Zego Delivery
Click on 'Permissions'
Select ‘Files and media’, ‘Files’ or ‘Storage’
Tap ‘Allow access to media’
Go back to the Zego Delivery app and select the document you need. You should now be able to view and download your chosen document.
These steps may be different depending on your device and operating system. If you need more help, the following links may be useful:
Google Support: https://bit.ly/41Cq7S9
Samsung Support: https://bit.ly/3vdQTnz