If you have a 30 Day or an Annual policy paid upfront
The quickest and easiest way to change your address is to use the Zego Sense app.
First, make sure you have the latest version of the Zego Sense app installed on your phone. Then follow these simple steps:
1. From the Zego Sense app, tap the ‘Policies’ option at the bottom of the screen.
2. Tap ‘Policy details’ on the policy you’d like to make changes to.
3. Scroll to ‘Your address’ on this page and tap ‘Edit address’.
4. Enter your postcode and select your address (you can use your postcode to automatically find your address, or enter it manually).
5. Once you’ve entered your new address details, tap ‘Continue’.
6. On the next page, you’ll see your new price.
Please note: any reductions in premium price will be refunded onto the same card you made your most recent payment with.
If there is a premium increase, you’ll be charged a one-off payment. You can use the same card you made your initial payment with, or add a new card.
7. Once you’re happy, tap ‘Pay & Continue’ and your address details will be successfully updated.
If you have an Annual policy paid in instalments
The quickest and easiest way to change your address is to use the Zego Sense app.
First, make sure you have the latest version of the Zego Sense app installed on your phone. Then follow these simple steps:
1. From the Zego Sense app, tap the ‘Policies’ option at the bottom of the screen.
2. Tap ‘Policy details’ on the policy you’d like to make changes to.
3. Scroll to ‘Your address’ on this page and tap ‘Edit address’.
4. Enter your postcode and select your address (you can use your postcode to automatically find your address, or enter it manually).
5. Once you’ve entered your new address details, tap ‘Continue’.
6. On the next page, you’ll see your new price.
Payment increase: You’ll be shown your remaining balance to pay and prompted to tap ‘Continue to payment options’. This remaining balance can be settled as one single payment or deducted equally from your outstanding monthly insurance payments. Tap ‘Pay & continue’ once you’re happy.
*If you’ve already settled your monthly payments and your premium has increased, you’ll need to make a one-off payment to cover your insurance for the remaining time of your policy agreement. When prompted you’ll need to accept the Zego terms of business tick box and tap ‘Pay & Continue’ to proceed.
Payment decrease: You’ll be shown the amount we owe you. The remaining balance will be deducted from your outstanding monthly insurance payments. That means your new monthly payments will be adjusted. Tap ‘Pay & Continue’ once you’re happy.
*If you’ve already settled your monthly payments and your premium has decreased, we’ll refund you a one-off payment to the most recent card you made payment with.
No change: When there is no change or refund applicable, all you need to do is tap ‘Continue’.