First, make sure you have the latest version of the Zego Sense app installed on your phone. Then follow these simple steps:
From the Zego Sense app, tap the 'Policies' option at the bottom of the screen.
Tap 'Policy details' on the policy you’d like to make changes to.
Scroll to 'Your vehicle' on this page and tap 'Edit vehicle'.
Confirm that the new vehicle has not been modified.
Enter your new car registration number and tap 'Find vehicle'.
Follow the instructions on screen and enter all of the information needed.
Once you’ve entered everything, tap 'Edit vehicle' to make any additional changes and/or 'Continue' when you’re happy.
On the next page, you’ll see your original and your new insurance price.
If you have a 30-Day or an Annual policy paid upfront
If you have a 30 Day or an Annual policy paid upfront, any reductions in premium will be refunded onto the same card you made your most recent payment with. If there is a premium increase, you’ll be charged a one-off payment. You’ll be charged using the same card you made your initial payment with, unless you change your default card before changing your vehicle details.
Once you’re happy, tap 'Pay & Continue' and your vehicle details will be successfully updated.
If you have an Annual policy paid in instalments and there's a payment increase
If you have an Annual policy paid in instalments and there's a payment increase, you'll be shown your remaining balance to pay. This remaining balance will be deducted equally from your outstanding monthly insurance payment. Tap 'Continue' once you’re happy.
*If you’ve already settled your monthly payments and your premium has increased, you’ll need to make a one-off payment to cover your insurance for the remaining time of your policy agreement.
When prompted you’ll need to accept the Zego terms of business tick box and tap 'Pay & Continue' to proceed.
If you have an Annual policy paid in instalments and there's a payment decrease
If you have an Annual policy paid in instalments and there's a payment decrease, you’ll be shown the amount we owe you. The remaining balance will be deducted from your outstanding balance. That means your new monthly payments will be adjusted. Tap 'Refund & Continue' once you’re happy.
*If you’ve already settled your monthly payments and your premium has decreased, we’ll refund you a one-off payment to the most recent card you made payment with.
If you have an Annual policy paid in instalments and there's no change
If you have an annual policy paid in instalments and there's no change or refund applicable, all you need to do is tap 'Continue'.