When is Pay-as-you-go cover deactivated?
The most common reason for cover being deactivated is because a balance top-up couldn't be completed against the default payment card saved in the Zego Delivery app.
However, Pay-as-you-go cover can be deactivated automatically in the following scenarios:
You Zego balance drops below £0
Your underlying Social, Domestic & Pleasure (SD&P) cover lapses
You have had a period of inactivity.
How can I reactivate my Pay-as-you-go cover?
To put your cover back in place, you'll need to sign up again for Pay-as-you-go cover.
From the Zego Delivery app, go back to the 'Cover' screen, select the type of cover you need and complete the sign up process.
If you are unable to do this or you encounter any errors, it's best to speak to us to our live chat team or call us. You can find our contact information here: Zego Help.
What happens if I don't use my Pay-as-you-go cover?
It’s important that you remain active with Zego's Pay-as-you-go cover.
If you add a work provider and don’t complete a shift within 30 days, we’ll automatically remove that provider from your account.
If you don’t work a shift or link a work provider in the first 60 days, we’ll deactivate your cover and deduct a £10 fee from your Zego balance.
If you’ve previously worked a shift, but haven’t worked again for more than 90 days since, we’ll disable your account and deduct a £5 fee from your Zego balance.
All applicable fees and charges can be found here: Our fees and charges