You no longer need to remember the details of previous conversations or explain your issue from scratch. You can now pick up exactly where you left off. Your chat history is saved, so you can return to your previous conversations whenever you need.
In the new Chat History section, you’ll find conversations with both the AI Assistant and XTB support agents. You can easily continue an existing conversation, review previous responses, or return to an active conversation with an agent.
What are the benefits?
✅ Access all your saved conversations in one place
✅ Continue conversations with the AI Assistant and our Support agents without having to repeat the context from the beginning
✅ Get notified about new, unread messages from an agent
✅ View closed conversations with an agent in read-only mode
Where can you find your chat history?
You can access your chat history:
In the Help Center, just below the search bar,
Directly from the chat window by tapping the button in the top-right corner.
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What’s worth knowing:
Conversations are sorted by the date of the latest activity, so your most recent conversations will always appear at the top of the list.
Chat history cannot be deleted.
With your chat history saved, you can quickly return to ongoing topics and get the help you need more easily.