We’re available Monday to Friday via chat on our website from 8:00 AM to 7:00PM
If you’re one of our clients, you have even more ways to get in touch!
Logged-in users can contact us directly from the mobile app, web platform, or Client Office.
Got questions?
Ask on the chat to be redirected to Customer Support, or write to us at: cs_int@xtb.com
Response time:
We always strive to respond to your messages as quickly as possible. We usually reply to emails within 1–2 business days.
Complaints are processed in accordance with the regulations.
Can I return to a previous chat with a consultant?
If you’re using our website, you can view the history of your previous chat with a consultant.
However, if the conversation took place in the mobile app, it's not possible to return to the previous chat.