At XTB, we take
the protection of our clients’ personal data very seriously. All information is
stored securely, in compliance with applicable laws, and protected by advanced
security technologies.
How can you request data deletion?
Users with a demo account only
If you are using a demo account and would like your personal data to be deleted, simply contact our Customer Support team. You can reach us by email at cs@xtb.com or via the phone number listed on our website.
Real clients (with an active agreement)
Clients with a real trading account who didn’t make deposits in their accounts they can send an email with their request to iod.cy@xtb.com, as per Privacy policy of the company.
Personal data of clients with a real trading account who made deposits in their accounts cannot be deleted for a period of seven (7) years due to legal obligations (e.g., anti-money laundering laws, CySEC law).