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Complaints

How to file a complaint, Response time

Anna Niedobova avatar
Written by Anna Niedobova
Updated over 2 years ago

📌 How to file a complaint?

If you experience any difficulties with the activity on your trading account, you have the right to file a complaint.

Complaints can be submitted via the form in the Client office.

After entering the Claims tab please choose a subject of your complaint and complete all the details.

🕒 Response time

We do our best to respond within 7 business days.

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