The Dynamic Product Feed feature in Experiences by Jebbit allows you to upload a file of your products directly into the platform. This is important for eCommerce companies or retailers with numerous SKUs, enabling you to serve product recommendations based on your entire catalog using a filtering-based logic. This can save significant time and personalize the end user's experience.
Before you begin
Ensure that your product feed is in .csv format. Your feed must contain the following eight required columns:
ID: A unique alphanumeric identifier for each product (hyphens are not supported within the first hyphen).
Title: The product title that will be visible to consumers.
Description: A product description that will be visible to consumers.
Price: The product price that will be visible to consumers.
Image URL: The URL for the product image that will be visible to consumers.
Redirect URL: The URL that the product will link to.
Category: A category to which the product belongs.
Brand: The brand of the product.
You can also include custom columns for filtering product recommendations based on question responses in your Jebbit experience. If you want to only show in-stock products, include an "Availability" column with accepted values such as "Yes," "y," "t," "true," "in stock" for available products and "no," "n," "f," "false," "out of stock," "unavailable" for unavailable products; leaving the cell blank assumes the product is in stock. Rename your existing column headers to match the required names for proper processing.
Creating a Product Feed
Navigate to Dynamic Product Feeds from the dropdown menu in the main Builder tab of Experiences by Jebbit.
Click the Add New Feed button in the upper right corner.
Enter a name for your feed in the provided textbox.
Click on Upload new feed.
Follow the prompts to select and upload your .csv file.
Modifying an Existing Product Feed
Locate the existing feed you want to modify.
Click on the pencil icon associated with that feed.
Select Download CSV to make edits and re-upload.
Select Upload CSV to replace the existing feed with a new one. Ensure that the new file also meets the required formatting and column requirements.
FAQ
Do I need to include all eight required columns even if I won't use some of them?
Yes, all eight required columns must be present in your .csv file for successful upload. However, if you do not plan to display the data from certain columns (like "Price"), you can leave those values blank.
My special characters are not displaying correctly. How can I fix this?
Special characters can cause issues with .csv files. Use the HTML version of the special character in your feed to ensure they display correctly. For example, use "é" instead of 'é'.
My product descriptions are very long. Can I shorten them?
Yes, when you have the Product Feed Display Container selected in the Screen Editor, you can check the Set Max Number of Lines option and specify the maximum number of lines to display for both the Product Title and Description.
How can I ensure the buttons in the Grid arrangement are aligned?
Select the Product Feed Display Container and check the Fix Button Alignment Vertically setting in the left-side menu.
Can I add line breaks or other formatting to the product details?
Yes, you can use HTML in your product feed, which Experiences by Jebbit will render. For line breaks, use the <br> tag.
Some of my product details (images, titles, etc.) are missing when I preview. What should I do?
First, verify that the values for the missing details were imported correctly in your product feed. It's possible that some cells for Image URL or Redirect URL, for example, might be blank.
Can I translate my Dynamic Product Feed?
Yes, when copying and translating a Jebbit campaign to a new language, you have the option to translate the associated product feed. You can select translation options, including formal or informal, and choose which variables to translate. The translated feed will be saved as a new product feed in your brand.