Workspace is originally designed to be a complete digital workspace solution, bringing together everything a company needs in one place. Various customers have shown there is an increased desire for a central point of information for streamlined internal communication, within the confines of the workspace. It must be possible to offer both dynamic and static information, and for employees to place and respond to comments, driving social interaction.

With no viable alternatives that offer this in one easy-to-use package, we created The Hub, which consists of:

Stay up to date on important news, enhance collaboration, improve productivity, and access effortlessly all the information you need in one convenient location. A dedicated page for the Hub unlocks a more efficient, streamlined and connected work experience. The Hub Overview consists of Announcements, Knowledge articles, Events and the Communities in one page.

Users need the Engage module to use the Hub. With this module, the Hub is enabled by default. If The Hub is enabled, users see the Hub symbol on the Workspace sidebar:

The Hub can be disabled or enabled from the App store - Manage apps - The Hub - Disable/Enable. If disabled, the Hub is not visible in the sidebar or as live tile.

Be aware who you allow to create Hub items, because giving too many people control might lead to a notification overload.

In general, you want to limit the level of user permissions to create announcements, knowledge articles or events. Permissions are often given per category, which means a user can create articles within a specific category.

Go to the Hub and click the 3 dots: 'Manage Hub sidebar':

Choose in which category you want to add creators and use the 3 dots to 'Edit':

We differentiate between a 'Category editor' and a 'Category owner':

Workspace admins can also set group permissions for the Hub. This can be done in two ways:

Please note that these group permissions count for all items and categories in that section of the Hub. Permissions for individual categories can be set on the category itself as described above.

Group permissions can be experienced as complicated and you want to avoid permission conflicts. We have dedicated an article to explain this topic in detail: Understand and manage user permissions in Workspace 365.

By default only the admin can manage the order, groups and categories of the Hub. A user who got delegated rights to be a category-owner can see this option as well, with the view of their categories.

Admins can always manage the Hub. Users with the right to ‘Create and manage all...’ can Manage the Hub items in that section. In the Hub you are able to see the button 'Manage'.

If you are at least an editor in one category, you’ll also see Manage but you can only see and manage the category/ies you have access to.

Select the item to tick the box and choose an action (based on your permissions):

We introduced Hub templates for Announcements, Events and the Knowledge base. This feature allows you to create templates for all sections of the Hub, saving time creating Hub items and thus simplifying this process. For example, you can give this right to the department Marketing & Communication.

You can assign users permissions to create and manage Hub templates via" Default permissions" or "Group management - Permissions". This will grant users permissions to manage templates for all sections of the Hub.

There are various ways to create a template, explained in this article.

Creating a template will open a simplified version of the regular composer where you can create the template. When saving an existing item as a template, the editor will be automatically filled with the content of said item, though it can of course be edited before saving the template.

Administrators can view detailed analytics for announcements, knowledge articles, and events. Go to settings - Insights - Analytics - The Hub.

It’s possible to see exactly how many views, interactions, and trends there are. With both unique and total views, valuable insights are provided into the performance of content.

Note: This function has been working since the end of January 2025. Historical data is not available.

You can also see who has viewed a Hub item via the eye icon at the bottom of the item. If you click the eye, a dialog will show all users who viewed it.

This information is available to admins, users with the ‘Manage all’ permission, authors, and owners of the item’s category. Each user is counted only once, no matter how many times they’ve opened the item.

Announcements, Communities, Knowledge articles and Events can all be added to a space for a nice overview on the first page your users see. This is different from using The Hub Overview, where all items of the Hub are already in one page. With this feature, you create a space with several live tiles including the Hub items.

You do this by adding the app: The Hub via the App store to a group.

When the Hub live tile is added to the Workspace, you can edit the tile and choose 'Item type' to the desired Hub part, f.e. 'Announcements'.

The defailt view of the Hub tile is all announcements, knowledge articles, communities and events, depending on the item type you configured. At the top it will show the items which are most recent created or pinned.

This is a choice that varies by organization and usually depends on the size of the company and the number of items being published. Which means you must take into account the maximum number of items that can be displayed in the live tile for each layout (carousel-, tile- or list layout).

You can choose to show a certain category as the default view, instead of showing all announcements, knowledge articles, communities and events.

Additionally, you can configure a Hub tile to show even multiple categories, if desired. This is done by setting the default view to Custom when editing the Hub tile and then select the categories you want to show in the tile.

Be aware: users can still choose another category in their live tile to be shown, although the default is always set back to the settings the admin made by refreshing the page. As a user you click on the header of the live tile.

Your live tile can display their items in different views with the setting layout: List, Tiles, Carousel or Spotlight.

Items will be shown in list view:

Items will be shown in little tiles in tile:

When the Hub tile layout is set to Carousel, you can choose to enable autoplay or not. The user can view the items one by one and is able to click to the next item:

'Enable autoplay' will make the tile automatically switch to the next item in the carousel every 5 seconds. This interval cannot be configured. Autoplay can be paused using the pause button, which appears in the top right of the tile when you hover the mouse over it. Refreshing the page will un-pause the carousel.

It is possible to highlight an important announcement, event, or knowledge article. You can choose one item to be visible within your digital workplace, which is perfect for ensuring important updates reach the right people.

Click 'Layout' - 'Spotlight' and then select the item you want to put in the spotlight.

You can also choose to hide the header and/or footer in the carousel- and tile layout, so that users only see the content of the messages. Most organizations choose to hide this.

To make your Workspace more visually appealing, or if you want to draw more attention to important information, you can extend the Hub live tile over two columns.

You can add the Hub live tile several times to the workspace. For example, to a Shared space called "Intranet" in which you want to share company information, news and company events. The chosen layout of the live tiles is usually a matter of taste. Sometimes you want to scroll through a list of company news items, while in a second tile you want to see informal news per department or team with fun images.

Setting up a space like this f.e.:

Will look like this in 'Edit':

Users who have permissions to create Hub items, can also create a new Hub item based on an existing one. This copies over content and most settings, so there’s no need to start from scratch. Publication dates and event times are not copied, so these can be set fresh for each new item.

Go to Manage, select an item, click 'Duplicate'.

What happens to Hub items if you delete a user? If you delete a user from the workspace, any Hub items the user created will remain intact. However, the "Created" field attached to their items may be impacted: