Users need the Engage module to use the Hub. It is enabled by default, but can be disabled/enabled from the App store > Manage apps.

Workspace is originally designed to be a complete digital workspace solution, bringing together everything a company needs in one place. Various customers have shown there is an increased desire for a central point of information for streamlined internal communication, within the confines of the workspace. It must be possible to offer both dynamic and static information, and for employees to place and respond to comments, driving social interaction.

With no viable alternatives that offer this in one easy-to-use package, we created The Hub, which consists of:

Stay up to date on important news, enhance collaboration, improve productivity, and access effortlessly all the information you need in one convenient location. A dedicated page for the Hub unlocks a more efficient (streamlined) and connected work experience. The Hub consists of Announcements, Knowledge articles and Events.

Be aware who you allow to create them, because giving too many people control might lead to a notification overload.

In general, you want to limit the level of user permissions to create announcements, knowledge articles or events. Permissions are often given per category, which means a user can create articles within a specific category. We differentiate between a 'Category editor' or 'Category owner':

Workspace admins can also set group permissions for the Hub. This can be done in two ways:

Please note that these group permissions count for all items and categories in that section of the Hub. Permissions for individual categories can be set on the category itself as described above.

Group permissions can be experienced as complicated and you want to avoid permission conflicts. We have dedicated an article to explain this topic in detail: Understand and manage user permissions in Workspace 365.

In Workspace 365 v4.8 we introduced Hub templates for all sections of the Hub; Announcements, Events and the Knowledge base. This feature allows you to create templates for all sections of the Hub, saving time creating Hub items and thus simplifying this process.

You can assign users permissions to create and manage Hub templates via "Group management" or "Group permissions". This will grant users permissions to manage templates for all sections of the Hub.

There's three ways to create a template from Manage Hub items:

Creating a template will open a simplified version of the regular editor where you can create the template. When saving an existing item as a template, the editor will be automatically filled with the content of said item, though it can of course be edited before saving the template.

You can choose to show a certain category as the default view, instead of showing all announcements, knowledge articles and events. This is a choice that varies by organization and usually depends on the size of the company and the number of items being published. Which means you must take into account the maximum number of items that can be displayed in the live tile for each layout (carousel-, tile- or list layout).

Additionally, you can configure a Hub tile to show multiple categories, if desired. This is done by setting the default view to Custom when editing the Hub tile and then selecting the categories you want to show in the tile.

To make workspace more visually appealing, or if you want to draw more attention to important information (this mainly applies to Intranet customers), you can extend the Hub live tile over two columns.

You can add the Hub live tile several times to workspace. For example, to a Shared space called "Intranet" in which you want to share company information, news and company events. The chosen layout of the live tiles is usually a matter of taste. Sometimes you want to scroll through a list of company news items, while in a second tile you want to see informal news per department or team with fun images.
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You can use Global Search to quickly find important announcements, knowledge articles and events.

You can also choose to hide the header and/or footer in the carousel- and tile layout, so that users only see the content of the messages. Most organizations choose to hide this.

When the Hub tile layout is set to Carousel, you can choose to enable autoplay. This will make the tile automatically switch to the next item in the carousel every 5 seconds (this interval cannot be configured). Autoplay can be paused using the pause button, which appears in the top right of the tile when you hover the mouse over it. Refreshing the page will un-pause the carousel.

If you delete a user from the workspace, any Hub items the user created will remain intact. However, the "Created" field attached to their items may be impacted: