Introduction
You may run into a 403 forbidden error message when trying to access the Workspace environment. In this article, we discuss the different scenarios and solutions.
Explanation & Solution
Explanation 1:
There is a redirect to an invalid URL. Perhaps the wrong URL is entered in the browser, an incorrect bookmark has been saved and opened or an incorrect link has been sent to a user.
Solution:
To access a Workspace environment, always use the root URL: 'https://workspace365instance.url/{EnvironmentName}'.
Explanation 2:
There is an issue with the configuration of the web server where Workspace 365 is hosted on. Perhaps the URL is not included in the whitelist or a change has been made to the DNS.
Solution:
Please contact support and provide us with the relevant information such as a problem description, possible changes made and when the Workspace environment could not be accessed anymore.
💡 Tip: When you submit a ticket, make sure to include a screenshot – for example, of the error message. This helps our support team provide faster and better support. Our AI bot also analyses screenshots.