Introduction
If your SSO configuration has expired, you can no longer log in to the workspace. In such an event, you can request emergency admin access. You will receive a one-time password to set up SSO. In this article, we explain how.
Prerequisites
Emergency admin access can be requested by any administrator that is active in the workspace. This account must meet the following prerequisites:
Azure Global Admin permissions
A valid Exchange license assigned
A mailbox enabled with sufficient space
Self-hosted? Make sure the SMTP-server is configured correctly, otherwise you may not receive the email at all
Request Emergency Admin Access
Follow Manual setup of SSO until step 4 to ensure you have an SSO app registration and valid client secret. Once you reach step 4, return to this article but keep Manual setup of SSO open
Navigate to the following URL:
https://{instanceurl}/{environmentname}/AdminPage/RequestEmergencyAdminAccessEnter the email address of the admin account
You will receive an email to confirm the temporary password request, open the link to receive a second email with your temporary password and the link to the emergency admin access page
If either email does not arrive within 30 minutes, check your Junk, Spam and/or Quarantine
Email not received? As an alternative you can use our SSO tool or API, as explained in this article: Reset SSO
Click the link and log in with the email address you provided and the temporary password
The temporary password will only remain valid for 15 minutes
The following page will appear:
Click Configure single sign-on
Return to step 4 in Manual setup of SSO to reconfigure SSO
SSO is now reconfigured and users should be able to sign in again