Introduction
If you want to make someone a workspace administrator, how do you do this? This depends on your user provisioning setup, as explained in this article.
When using SCIM
If you use SCIM, which is the recommended user provisioning method, the workspace admin role is always managed from the workspace. This means workspace admin permissions must always be manually assigned or removed.
Go to Settings > User management
Select the user you want to make admin and click Edit
Scroll down and check the Is an administrator checkbox
Save the change
When using the Azure AD synctool
If you use the Azure AD synctool, you can choose whether you want to manage the workspace admin role from the workspace, or from Azure AD (Entra ID).
If Manage Workspace 365 Admin role from is set to Azure AD (which is the recommended setting), users that are a Global Administrator in Azure will be made workspace administrators as well. This is based on the "IsAdminFlag" value from Entra ID.
If Manage Workspace 365 Admin role from is set to Workspace 365, the admin role is managed manually from the workspace:
Go to Settings > User management
Select the user you want to make admin and click Edit
Scroll down and check the Is an administrator checkbox
Save the change
No user sync
We strongly discourage to set the user provisioning method to "None". If you use this, we recommend to configure user provisioning using SCIM or our AAD synctool.
If you have no user provisioning configured, the workspace admin role is always managed from the workspace.
Go to Settings > User management
Select the user you want to make admin and click Edit
Scroll down and check the Is an administrator checkbox
Save the change