Occasionally, your employees may have trouble clocking in and out.

This article presents the most common errors, as well as possible solutions to correct them for your employees.

At any time, you can go to the "Attendance" -> "Clock logs", to view all clock records, as well as failed attempts, and the reasons why.

If a radius has been set in the mobile clock settings, it is possible that the employee is not in the right zone.

Q- My employee says he's on site. What should I do?

Validate that the address of your branch or resource is correct and that the geolocation point is in the right place.

For example, if the address is correct, but your building is set back from the street, it may be necessary to move the geolocation point so that employees can clock in.

To modify the point for a branch, go to "Settings" -> "Locations" -> "Modify"

Then drag the geolocation point to the appropriate location like this:

This way, this point will be used to establish the pointing radius.

To modify the point for a resource, go to "Resources" -> Select resource -> Move geolocation point.

Q- I've validated the location point, my employee is on site and still gets an error message saying he's not on site! What should I do?

The app uses the GPS application on the user's phone.

So make sure your employee has activated precise location in the settings of their iPhone or Android phone.

It can also happen that the phone's GPS needs a little time to update, especially if the Rotas and Workforce Management application was open in the background.

Your employee can close the Rotas and Workforce Management application and reopen it to allow the GPS to update. He can then clock in and out as normal!

If you have authorised employees to clock out of the department, they must enter the actual time they suggest leaving, as well as the reason why.

If this information is not entered, they will receive the following error message.

All they have to do is enter the information and they'll be able to clock in.

🔍 To confirm that you have given this permission, go to ''Settings'' -> Attendance and confirm that this option is enabled.

If you have restricted your fixed terminal(s) to certain locations, it may happen that an employee gets the message "You are not authorised to perform this action" when he/she tries to clock in.

To validate this, go to "Attendance" -> "Fixed terminals"

You can then validate whether the location in the employee's profile is associated with a fixed terminal.

If this is not the case, you can either add the location to an existing terminal or create a new terminal for this location.

Your employee can then clock in and out with his or her PIN.

If the employee enters an invalid PIN, he or she will see the following error message

You can validate his PIN by going to his profile under "Employment".

It may happen that your employee tells you that he has clocked out when in his timesheet you see a missing clock out like this:

In the majority of cases, this occurs when the employee points to a break rather than the end of a shift:

You can validate this by clicking on the time entry, then Log :

You should therefore ask the employee to take the time to select the right option when clocking in.

One way of limiting the number of errors is to activate a parameter that prevents employees with no scheduled breaks from clocking in.

To do this, go to ''Settings'' -> Attendance and activate this setting:

This way, only employees who have a scheduled break will be able to select the break option, while others will only have the option of clocking in and out.