Business Benefits
This functionality reduces the effort required to identify and navigate individual agents and tools while providing visibility before Sana acts in external systems.
The main chat becomes more capable without making it more complicated.
Interact with Configured Agents
You can now interact with configured agents through the Sana main chat simply by asking a relevant question. You don't need to select which agents or connectors to use. Sana automatically routes your request to the appropriate combination of Workday-built agents, managed agents, and third-party connectors.
This functionality supports these agents:
BP Optimize Agent
Custom Agents (Extend)
Self-Service Agent
Payroll Agent (Main Chat Only)
BP Optimize Agent Overview
The BP Optimize Agent is an AI-powered assistant that helps you improve the efficiency, effectiveness, and overall performance of your business processes within Workday. The agent analyzes your current processes, identifies areas for improvement, and provides actionable recommendations with step-by-step guidance.
The BP Optimize Agent uses:
The execution details of configured business processes and their corresponding steps to analyze execution times and identify anomalous patterns.
Tenant-specific execution data to generate aggregated averages for benchmarking.
Proprietary system data to determine benchmark groups and data.
Custom Agents Overview
You can now build and deploy Custom Agents within a Workday Agent, Extend App, or the new Agent App. You can use Developer Agent to help build the agents, or manually modify the skills and agent files. Custom Agents run on Workday’s agent runtime and are registered and secured in Agent System of Record. Additionally, as users interact with the deployed Custom Agents, Extend AI users can view the agent traces and see the complete breakdown of a run.
Self-Service Agent Overview
The Self-Service Agent is a conversational AI agent that retrieves and summarizes broad self-service data and takes action on common interactions, such as:
Updating personal information and requesting time off.
Managing organizational goals and viewing team learning statuses.
Viewing organization policy information from knowledge articles stored in Workday.
Payroll Agent Overview
Payroll Agent is an AI-powered conversational assistant designed to assist with Workday Payroll. It is available to all Workday Payroll countries and includes these skills:
Core Payroll Data Retrieval, which enables the agent to retrieve basic information about workers, pay groups, companies, and more.
You must enable this skill for Payroll Agent to be able to use the other skills.
Payroll Data Insights, which provides access to payroll knowledge and performs actions for users, involving human intervention when necessary.
Identify Missing Data and Configuration, which finds missing or outdated critical payroll data that requires intervening action from a payroll practitioner.
Minimum Wage Analysis, which analyzes the impacts of minimum wage rate changes for states in the U.S. and provinces in Canada.
Workday will add support for additional agents in future releases.
Additional details here