Prerequisite: Third-party connectors are available only on the Sana Enterprise tier, with one exception: the Workday connector is included for both Sana Core and Sana Enterprise.
Introduction
Connect Microsoft Teams to Sana to send messages and search conversations across direct messages and channels. Send updates to channels and chats, search across messages and view shifts directly from Sana.
In summary, the connector has the following key characteristics:
Category: Communication
Connector type: Real-time
Auth type: OAuth
Hosting type: Managed
Capabilities
This connector is able to do the following:
Capability |
Search messages |
Send messages |
Create channels |
List channels |
Tools
While the capabilities above describe what the connector can do at a high level, the underlying tools show exactly which operations the agent can use when you ask Sana about Microsoft Teams. In practice, the agent may call one or more tools to achieve a single capability.
Tool |
Create channel |
Get chat message |
Get current user |
List channel messages |
List channels |
List chats |
List messages in chat |
List shifts |
List teams |
Search messages |
Send channel message |
Send chat message |
Note: This article lists the connector's full set of tools. Your workspace owner can disable individual tools for your workspace, so some of those listed here may not be available to your agents. If a tool you expected is missing, reach out to your workspace owner.
Triggers
While tools are the actions an agent takes on your behalf, triggers are the events that can start an agent automatically. When you build an agent, you can choose one of the triggers below as its starting point. For example, having the agent run every time something new happens in Microsoft Teams.
Trigger |
New Channel |
New Channel Message |
New Chat |
New Chat Message |
New Team |
New Team Member |
Scope and permissions
This connector uses OAuth. When you connect your account, you will need to sign into your account and grant the required permissions:
Scope | Purpose |
User.Read | Read basic profile information for the signed-in user. |
Read the user's primary email address. | |
offline_access | Maintain access to Microsoft Teams data when you are not actively signed in. |
openid | Sign you in and identify you using the OpenID Connect protocol. |
profile | Read additional basic profile details (name, picture, locale). |
Chat.Read | Read 1:1 and group chat messages you have access to. |
Chat.ReadWrite | Read and send or edit chat messages you have access to. |
ChatMessage.Send | Send new messages in chats on your behalf. |
Channel.ReadBasic.All | Read basic information about all Teams channels (name, description, membership). |
ChannelMessage.Read.All | Read all messages in all Teams channels you have permission to access. |
ChannelMessage.Send | Send new messages in Teams channels on your behalf. |
Team.ReadBasic.All | Read basic information about all Teams (name, description, membership). |
Schedule.Read.All | Read calendar and scheduling information across Teams and Outlook for your tenant. |
Set up instructions
Prerequisites:
You are a Sana Enterprise user – all third-party connectors except the Workday connector are available only for users on the Sana Enterprise tier.
Your Sana workspace owner has enabled this connector – if the workspace owner has disabled the connector it won't appear in the list of available connectors.
Step 1: Go to the connectors page in Sana
In Sana, click on your profile icon and name in the bottom left corner and select Connectors.
Step 2: Find Microsoft Teams in the list of available connectors
Scroll to the Available connectors section and locate Microsoft Teams.
Note: If you can't find a connector in this list, it means one of the following:
You've already connected it — check the ”Active connectors” section at the top of the connectors page, or
Your workspace owner has disabled this connector for your workspace — reach out to them for more information or to request that it be enabled.
Step 3: Hover the connector card and click the connect button
Hover the Microsoft Teams card and click the Connect button.
Tip: If you click the card itself instead of the Connect button, you'll open a connector detail page with more information about its capabilities.
Step 4: Initialize the Pipedream connection
When clicking Connect in the previous step, a pop-up will appear powered by Pipedream. Click the Continue button in the pop-up to initialize the set up.
Note: Sana uses Pipedream to connect your account. Pipedream is a Workday product, trusted by millions of people to keep their data secure.
Step 5: Sign in to Microsoft Teams and approve the requested scopes
You'll be redirected to Microsoft Teams to go through their OAuth flow. Sign in and approve the scopes Sana needs to operate the connector.
Step 6: Complete the set up
You've successfully connected your Microsoft Teams account. Click Continue to complete the setup and start using the connector.