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If you received confirmation that your deposit was successful but your account is showing a zero balance please contact us immediately, via email to <a href="" rel="nofollow noopener noreferrer" target="_blank">support@wizslots.com</a>and provide the payment type, amount and time of deposit in order for us to investigate the issue.

I made a successful deposit but my balance is zero, why?

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The website is operated by BV (Gibraltar) Limited (trading as “Wiz Slots”), a company registered in Gibraltar (company registration number 102502). Wiz Slots’ registered office is located at Suite 23, Portland House, Glacis Road, Gibraltar, GX11 1AA and its trading office is located at Suite 2:01, World Trade Center, Bayside Road, Gibraltar, GX11 1AA.

BV (Gibraltar) Limited is licenced and regulated as an online gambling operator in: <b>1. Gibraltar</b>, BV (Gibraltar) Limited is licenced by the Government of Gibraltar under licence numbers 001 and 014 and regulated by the Gibraltar Gambling Commissioner. We may also require documents from you for your account verification before you can withdraw funds, please <a href="https://intercom-help.eu/wizslots/en/articles/197096-what-documents-may-be-required" target="_blank" rel="nofollow noopener noreferrer">Click here for more details.</a>

<b><a href="https://www.gamcare.org.uk/get-support/talk-to-us-now/" target="_blank" rel="nofollow noopener noreferrer">The National Gambling Helpline number (0808 8020 133)</a></b>

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