🚨 What Happens at a Callout Appointment?

Our engineer will attend at the agreed time window (morning or afternoon).

They will arrive in a Wilson Alarms–branded vehicle, wear company uniform, and show photo ID.

Please ensure someone with system access (and alarm codes) is onsite to meet them.

The engineer will inspect the fault and carry out tests to identify the cause.

This may include checking batteries, detectors, circuits, and communications (for monitored systems).

In most cases, we can repair the issue on the spot using stocked parts and tools.

We always endeavour to fix the fault during the first visit.

However, if the problem requires specialist parts, additional labour, or a system upgrade, a full repair may not be possible immediately.

In such cases, the engineer will:

If the engineer cannot complete the repair during the visit, you’ll receive a fixed-price Remedial Works Quote (Defect Quote).

This outlines:

Once approved, we’ll schedule a return visit to complete the job.

You’ll be invoiced for the callout visit itself, even if further work is needed.

Any additional repairs will be quoted separately.

Payment terms are 7 days (Direct Debit customers – payment is collected automatically).

We diagnose the issue and fix it if possible on the spot.

If not, we’ll leave your system safe and issue a Defect Quote for follow-up work.

All findings and recommendations are logged for your records.