🧑‍🔧 What Happens on the Day of Your Maintenance Visit?

Your engineer will arrive within your confirmed morning (8:30–1:00) or afternoon (1:00–5:00) time slot.

They will always:

Control panel and keypad checks

Battery condition tests (panel and devices)

Communication pathway verification (e.g. broadband, GSM, or phone line)

Activation tests on detectors, sensors, sounders, and signalling devices

Visual inspection of wiring, devices, and any visible damage or tampering

We will perform a test activation of your system to verify operation.

For monitored systems, our Alarm Receiving Centre (ARC) will be informed that testing is in progress so no Police or Fire attendance is triggered.

Once testing is complete, your system will be restored to normal service.

Your engineer will update your service record and note any defects or recommendations.

If anything requires repair or upgrade, you’ll receive a Defect Quote outlining costs for remedial works.

These works are optional but strongly recommended to keep your system compliant and reliable.

You’ll be asked to sign the digital maintenance report confirming the visit.

If any chargeable work was completed, an invoice will be sent afterwards (due within 7 days).

Direct Debit customers – payment will be collected automatically.

Ensure the control panel and devices are accessible.

Have keyholder or site representative details ready for confirmation.

Inform anyone onsite that a system test will take place (sirens may sound briefly).

Branded engineer attends within your chosen time slot.

Full system inspection and test performed.

Report provided and any remedial works quoted.

System restored, and you remain fully protected.