Q: When will my next maintenance be due?
A: Maintenance visits are generated monthly, based on your last service date. You’ll usually be scheduled around the same time each year.
Q: How will I know when my service is due?
A: We’ll email you a proposed date and time slot at the start of the month before your service is due. If you don’t use email, we’ll send a letter instead.
Q: How do I confirm my appointment?
A: Simply reply to the booking email or contact service@wilsonalarms.co.uk to confirm or change the proposed date.
Q: What time slots do you offer?
A:
Morning: 8:30 am – 1:00 pm
Afternoon: 1:00 pm – 5:00 pm
Q: What happens if I can’t make the proposed date?
A: Just let us know — we’ll rebook at a convenient time. If we don’t hear from you by month-end, the visit will be marked as “Deemed Complete” and rescheduled for the next cycle.
Q: Will I get the same engineer each year?
A: Wherever possible, yes. We plan visits by geographical area, so the same engineer usually returns to your site annually.
Q: How do I rebook or ask a question about my service?
A: Contact our Service Desk:
☎️ 0116 245 3030
✅ Regular maintenance ensures your system stays compliant, reduces false alarms, and keeps your Police response status active.