🧰 Maintenance Appointments – FAQ

Q: When will my next maintenance be due?
A: Maintenance visits are generated monthly, based on your last service date. You’ll usually be scheduled around the same time each year.

Q: How will I know when my service is due?
A: We’ll email you a proposed date and time slot at the start of the month before your service is due. If you don’t use email, we’ll send a letter instead.

Q: How do I confirm my appointment?
A: Simply reply to the booking email or contact service@wilsonalarms.co.uk to confirm or change the proposed date.

Q: What time slots do you offer?
A:

Q: What happens if I can’t make the proposed date?
A: Just let us know — we’ll rebook at a convenient time. If we don’t hear from you by month-end, the visit will be marked as “Deemed Complete” and rescheduled for the next cycle.

Q: Will I get the same engineer each year?
A: Wherever possible, yes. We plan visits by geographical area, so the same engineer usually returns to your site annually.

Q: How do I rebook or ask a question about my service?
A: Contact our Service Desk:

✅ Regular maintenance ensures your system stays compliant, reduces false alarms, and keeps your Police response status active.