If you have a monitored alarm system, you’ll be asked to provide a list of keyholders. These are trusted contacts who play an important role in keeping your property secure.
👥 What Is a Keyholder?
A keyholder is someone you nominate who can attend your property if your alarm is triggered.
They must:
Live close enough to attend quickly.
Hold a set of keys.
Be able to reset the alarm and liaise with the monitoring centre or Police if needed.
📌 Why Are Keyholders Important?
The Alarm Receiving Centre (ARC) needs to know who to call if your alarm activates.
Police or Fire Authorities often require a minimum of two keyholders to be registered for systems with URNs (Unique Reference Numbers).
Having reliable keyholders ensures a rapid response and reduces false alarm callouts.
🔒 The Role of the Password
Every monitored system also has a password (sometimes called a verbal password or ID word).
When the ARC calls you or a keyholder, you’ll be asked for this password to confirm your identity.
This prevents unauthorised people from interfering with your alarm monitoring.
✏️ How to Change Keyholders or Password
To update your keyholder list or password, please contact us:
For your security, we require changes in writing (email) so we can update the ARC records accurately.
Changes usually take effect within one working day.
✅ Summary
Keyholders and passwords are essential parts of your monitored alarm system. They ensure that:
The ARC can verify your identity.
Someone can attend site quickly if there’s an alarm.
You remain compliant with Police/Fire authority requirements.
👉 If you’re not sure who your current keyholders are, or if you need to make a change, please email us at service@wilsonalarms.co.uk and our team will help.