At Wilson Alarms, we stand behind our work. Below is a summary of how our warranties and guarantees operate. Always refer to our full Terms & Conditions for all legal details.
🧰 What’s Covered
We provide a warranty against defects in materials or workmanship for systems we install.
If a fault arises due to a defect (and not due to external causes), we will repair or replace the affected components under warranty.
🚫 What’s Not Covered
The warranty does not apply in cases where the fault is caused wholly or partly by:
Misuse, neglect, damage by the customer or a third party.
Alterations, tampering, or repairs by anyone not authorised by Wilson Alarms.
Fair wear and tear, or defects in parts not supplied by us.
External factors like fire, flood, storm damage, acts of vandalism, or other events outside our control.
Failures due to lack of maintenance in breach of contract terms.
⏱ Duration & Terms
The warranty is valid for 1 year (as set out in the contract or installation agreement).
The warranty is only valid while the system is used in accordance with its specifications and subject to regular maintenance.
⚠ Legacy or Special Contracts
For legacy or special maintenance agreements (e.g. Comprehensive Maintenance / Plan B / Plan C / Silver / Gold plans), additional warranty-like cover may be provided under those terms (e.g. inclusive repairs or consumables).
However, where those contracts expire or are replaced, standard warranty terms will apply going forward.