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Proof of Address (PoA) Verification on Wiex.com
Proof of Address (PoA) Verification on Wiex.com

The article details the types of acceptable documents, specific requirements, and steps for uploading proof of address.

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Written by Wiex Support
Updated over a month ago

When you register an account on Wiex.com, part of the Identity Verification process involves providing Proof of Address (PoA) alongside Proof of Identity (PoI). This step ensures compliance with local regulations and helps verify the legitimacy of your account. Below is a detailed guide on how to successfully provide Proof of Address and upload the necessary documents for Identity Verification.

What Documents Count as Proof of Address?

To verify your address, you'll need to upload a document that clearly displays your full name, residential address, the date of issuance, and the name of the issuing authority. The document must be dated within three months of your submission. Accepted documents include:

  • Utility bills (electricity, water, gas, sewerage)

  • Internet service provider account statements

  • Landline telephone, Internet, TV, or communication package bills (mobile bills alone are not acceptable)

  • Letters from a Tax or Government Authority (tax statements can be older than three months but within the past year)

  • Certificate of residence from local government (within three months unless otherwise specified)

  • Building management statements

  • Home insurance statements

  • Mortgage statements

  • Bank or Credit Card statements, including those from accepted Fintech companies

  • Bank reference letters (stamped and/or signed)

  • Student rental agreements from university residences or housing

Requirements for PoA Documents

To ensure successful submission, your PoA document must meet the following criteria:

  • The document was issued within the last three months before the upload date.

  • It must be free of scratches, stains, or tears.

  • Your full name, residential address, and the document issue date must be clearly visible and readable.

  • It can be issued in paper or electronic format (e.g., PDF).

  • The document should contain identifiable information about the issuing authority.

Photo/Scan Requirements for Uploading PoA Documents

When uploading the document to Wiex.com, ensure the photo or scan adheres to these guidelines:

  • The file should be an original photo or scan (not a screenshot or a photo from social media) in JPG, JPEG, PNG, or PDF format.

  • If the document contains information on both the front and back, make sure to upload images of both sides.

  • The file size should not exceed 50 MB.

  • All text and details on the document must be clear and easy to read.

  • The entire document must be visible, with no foreign objects or graphic elements present in the image.

  • The photo or scan should not be edited or altered using any software, and it should not be converted from its original format.

Conclusion

By carefully following these guidelines and submitting the required Proof of Address, you'll help ensure a smooth and successful verification process on Wiex.com.
Should you encounter any issues with your submission, feel free to reach out to our customer support team for assistance!

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