This article describes how to restore folders (e.g. your Home Directory), or specific files from a WHC backup.
Learn more about which backup restoration approach is best for you.
The JetBackup Restoration tool is available by default with Web Hosting and Reseller Hosting plans. If you are using other services, this tool may not be available to you. Contact our support team for additional information.
How to restore a Home Directory
Scroll down to the Files section and then click on JetBackup5
Under the Restore & Download section, click Home Directory
Choose the desired date, then click the Restore button
From the Restore Summary screen, check that your Home Dir Files are present under Items To Restore, then click Restore Selected Items
You’ll be redirected to the Queue page. While the restore is ‘In progress’, you’ll see the Loading Queue Items status box
Wait for the restoration job to finish. When it completes, you’ll see the ‘status completed’ message displayed
The queue status “Completed” means that the restoration has been successful. If you get the queue status “Failed” you may try another date, or you can contact our Support.
How to restore specific files
Scroll down to the Files section and then click on JetBackup
Click on the Restore & Download button, then click Home Directory
Choose the desired date, then click the corresponding Change Files Selection button
Locate and select the file(s) you wish to restore (i.e., wp-config.php), then click Select Files
Click the Restore button
From the Restore Summary screen, check your files are present under Items To Restore, then click Restore Selected Items
You’ll be redirected to the Queue page. While the restore is ‘In progress’, you’ll see the Loading Queue Items status box
Wait for the restoration job to finish
The queue status “Completed” means that the restoration has been successful. If you get the queue status “Failed” you may try another date, or you may contact our Support.