When an asset reaches a scheduled maintenance trigger — based on time, usage, or calendar intervals — it becomes due for service in Trackunit Service Management.
You should resolve a service once the planned maintenance has been completed (or intentionally skipped). Resolving the service updates the asset’s service history and, for recurring services, sets the next service interval.
Keeping services resolved and up to date ensures accurate maintenance records, supports reliable scheduling, and helps prevent overdue work that can impact uptime.
You need to have one of the following user roles in Trackunit Manager to resolve services: Admin, Fleet Admin or Technician.
Learn more about our user roles here
In addition, you need to be assigned as the service provider of the assets to resolve the service.
Resolve a service on an asset in Trackunit Manager
From Trackunit Manager, navigate to the Service Management app.
Click on any column next to the asset name for the asset you want to resolve a service for. This will open the Upcoming services panel.
In the Upcoming services panel you can scroll up and down to find the service you want to resolve. Click on Resolve —> Perform.
Note: If the option to “Resolve” is greyed out, you are not the service provider of that asset. Log in with the service provider account, or assign your account as the service provider.
4. Pick the tab matching the value you have: either Date and time, Hours or Distance at service time.
5. Enter the value you have been provided*.
6. Add notes or documentation if needed.
7. Click Perform.
* Note: If you enter either the date and time or the operating hours, the system uses your asset’s historical data to automatically populate the other value. If there isn’t enough data available, you’ll be asked to enter the missing information manually.
💡 Tip: If you need additional information about the asset, you can click on the asset name in the upcoming services window. This will take you to Asset Home which includes all information about the asset.
Resolve a service in the Trackunit Go app:
Log in to the Trackunit Go app on your mobile or tablet
Navigate to Assets in the bottom menu
Select the asset that needs a service resolved
Scroll down to Service Management
Tap the service you would like to resolve
Tap Resolve*
*Note: It is not possible to edit resolve data (date and time, hours or distance) in the Trackunit Go app.
Optional: Add notes in the text field, Upload documents and/or Take photo
Tap Performed and confirm with Yes in the pop-up menu
The service will now be logged as performed in the Service History.
If it is a recurring service, then the next service will be shown in the list of services under Service Management in the previous screen.
Edit a resolved service
Do you need to edit a recently resolved service? You can do that directly in Trackunit Manager.
💡 Tip:
Need more help?
Click on the Messenger icon in the lower left corner to get in touch with Customer Support.