If your game freezes, you will end up exactly where you left off, the next time you open it. If there is no option for you to do so, the round will be completed on the server even if your computer is frozen or your Internet connection stopped working. Any winnings will be paid out to your account.

In case you notice some glitch in the game, do not hesitate to take a screenshot and send it to our Live Support agent. With such proof, it is much easier for us to investigate the case so that you can happily continue playing.

In case you notice that your winning wasn't credited or your balance was not credited according to the game rules, we kindly ask you to provide us with the following details:

* The name of the game.

* Provider.

* Sum of the bet.

* Time of the bet.

* Bonus feature presence/absence.