When reporting a functional AVIDAnet issue to Televic, please include the necessary log files so that we can diagnose the problem. Please follow the steps below.
Launch TCC and make sure all student PCs are logged in to TCC.
Before collecting log files, first enable extensive logging (screenshot below).
Do the minimal steps required to reproduce the issue.
Collect the log files for today:
Be aware that logs will only be available for student PCs currently connected to TCC.
Save the created ZIP file and send it (without modifying its name or content) to support@televic-education.com