Edit a reservation any time before the guest arrives — or after, to adjust on the fly. Two changes trigger an automatic email to the guest: start time and group size. Other changes (table, notes, end time, squeezing) don't notify the guest.
In the Tebi App
From the timeline
Long press a reservation or use the three dots in the top right to enter edit mode.
Locked edit mode (default) lets you change tables and end times only:
Change tables by dragging and dropping the reservation block to a different row.
Change end time by dragging the right edge of the reservation to the desired time.
Unlocked edit mode also lets you change the start time. If you change the start time, Tebi shows a notice that saving will email the affected guests with the updated arrival time.
Tap Save to apply your changes.
Resolve conflicts on the timeline
A conflict happens when two reservations end up on the same table at overlapping times. There are two ways you can trigger this:
Edit on the timeline. Drag a reservation to a table that already has an upcoming booking.
Move a sale during service. Move a sale on the floor plan to a table with an upcoming reservation.
Either way, Tebi flags the conflict and the timeline sidebar opens automatically with one or more resolution options.
Resolution options
Swap tables — swap the conflicting reservation to the table you just freed up.
Squeeze [Guest] to [duration] — shorten the conflicting reservation so the two no longer overlap.
Move [Guest] to [Table] — move the conflicting reservation to a different available table.
Ignore conflict — leave both bookings overlapping. The overlap is shown in red — use with care.
Once every conflict is resolved, a Save button appears on the right. Tap it to confirm all the changes.
Step by step
Drag a reservation to a new table, or move a sale on the floor plan to a new table.
If Tebi finds a conflict and no clean swap is available, the timeline sidebar opens automatically.
Tap Swap tables to apply the suggested swap. If the swap creates a new conflict, the sidebar refreshes with fresh options for it.
Keep resolving — or keep tapping Swap tables — until no conflicts remain.
Tap Save to confirm.
Tip: Every action (move, swap, squeeze) is individually undoable. Tap Undo at any point to step back without losing the rest of your work.
In the Back Office
Editing happens from Timeline or List view:
Find the reservation and click the guest name.
From the panel you can change the date and time, adjust the table assignment, change the group size, cancel the reservation, or refund a prepayment.
Note: Changes are made per individual reservation. It is not possible to edit or move multiple reservations at once.
Resolving conflicts
If you move a reservation to a table that's already occupied by another reservation, a conflict dialogue appears with options:
Undo the move — return the reservation to its original table.
Swap tables — if the other reservation fits where you moved the first one.
Move the other reservation — if a suitable alternative table is available.
Squeeze the moved reservation — if it starts before the underlying one.
Leave the conflict — click elsewhere on the timeline or close the dialogue with X.
Assigning multiple tables
You can assign more than one table to a single reservation — useful for larger groups.
The prep station follows the lowest table number assigned to the reservation.
Unlinking a table from a reservation in the Tebi App makes that table available for new reservations again.
Note: Assigning and unlinking multiple tables is done in the Tebi App, not the Back Office.
Reservation details
Each reservation has tabs for:
Customer — guest details. Click the pencil icon to edit.
Reservations by [guest name] — past and upcoming reservations linked to this guest profile.
History — record of changes, including who made each change and what emails have been sent.
Note: Only start time and group size changes trigger an automatic email to the guest. If you change the table, notes, or end time (or squeeze the reservation into a tighter slot), the guest is not notified. Send a message via the Reservations Inbox if they need to know.
Tip: Use notes for floor or kitchen context (e.g. allergies: shellfish, birthday, VIP). Notes appear on the reservation and can be routed to a specific prep station.
Need more help?
If the change cancels the reservation, the guest receives a cancellation email. See What emails do guests receive? for the full email map.