A service is what a guest books — for example "Lunch", "Terrace reservation", or "Pasta workshop". A schedule defines when that service is available to book and how capacity is managed.
Create a service
Services are the experiences a guest can book online. Examples: Terrace Reservation, 3-Course Lunch Menu, Pasta Workshop, High table reservation.
In the Back Office, go to Reservations > Settings > Availability
Click Create service.
Enter a name (e.g. Lunch or Snacks & Drinks).
Optionally add a description and image. These are shown to guests in the reservation widget.
Choose a colour for the service. Reservations are highlighted with this colour in the timeline and reservations list, so you can see at a glance which service each reservation belongs to.
Configure payment, display, and any other options (see below).
Save the service.
Payment confirmation
You can require a payment confirmation for reservations in this service:
Prepayment deposit — guests pay upfront to secure their reservation. Set the prepayment amount, whether it is charged per guest or per reservation, and the cancellation notice period for a free cancellation.
Credit card guarantee — guests provide credit card details. The card is charged if they cancel at the last minute or do not show up.
Display in the widget
Highlight in widget — promotes the service so it is always shown in the widget. Useful for events or services you want to boost.
Show in widget — toggle this off to hide the service from guests (private service).
Note: Highlighting is not necessary for your regular services. Use it for specific events or less popular services you want to promote.
Create a schedule
Schedules define when a service is available to book. You can apply one schedule to multiple services, and use multiple schedules to manage capacity across different time windows.
Go to Reservations > Settings > Availability.
Click Create schedule underneath a service.
Select the services this schedule applies to.
Configure the options below.
Save the schedule.
Seating
Turn on Allocate guests to tables to automatically assign guests to tables.
Select the seating areas this schedule applies to.
Note: If Allocate guests to tables is off, the table capacity set in your Floor plan is not used to calculate availability.
Time, days, and dates
Choose between Recurring weekly or Fixed dates.
Select at least one weekday the schedule applies to.
Set the start and end times for reservations.
Use Suspend availability to close reservations for specific dates or date ranges.
Reservation duration
Set the duration — the average length of a reservation for this service.
Turn on Display reservation end time if you want guests to see the end time.
Squeezing
Squeezing lets guests book shorter reservations when regular availability is limited.
If the service duration is normally 2 hours, squeezing might offer 1 hour 30 minutes instead.
The widget shows a squeezed slot when no regular duration is available for the group size at the requested time.
Shorter end times are highlighted in the reservation widget, in confirmation emails, and at check-in.
Booking window
Maximum advance — how far ahead of time guests can book (e.g. up to 60 days in advance).
Minimum notice — how close to the start of service guests can still book (e.g. at least 2 hours before).
Same-day reservation cutoff — stops new same-day reservations after a specific time.
Advanced guest limits
Maximum number of guests — defaults to the total number of seats in the area. Reduce this to save capacity for walk-ins.
Maximum number of groups — defaults to the total number of reservable tables. Reduce this to cap the total number of bookings allowed under this schedule.
Minimum and maximum group size — limits the number of guests per booking. Useful for capping large groups.
Note: Guest limits and pacing are separate. The limits set here cap the total capacity for the schedule. To control how reservations are spread across time slots (e.g. max bookings per 15 minutes), configure pacing under Pacing.
Need help?
If you have questions, contact Tebi Support.