Create a Service
Services are the experiences that a guest can book online. Think of a ‘Terrace Reservation’, ‘3-Course Lunch Menu’, ’Pasta Workshop’, ‘High table reservation’, etc.
Go in the back office to Reservations > Availability > Click the button ‘Create service’
Enter a name (e.g. ‘Lunch’ or ‘Snacks & Drinks’).
Add an optional description and image for the service. These will be shown to customers in the reservation widget.
Choose a color for the service. Reservations will be highlighted with this color in the timeline and reservations list to help you identify and manage reservations in service.
Confirm reservation with payment
Prepayment deposits
This asks the guest to pay a payment upfront to secure their reservation
Enter the prepayment amount
Select whether the prepayment is charged per guest or reservation.
Select the minimum notice period the guest has for free cancellation
Using a credit card guarantee
This asks the guest to provide their credit card details which will be charged if they cancel at the last minute or do not show for the reservation
Display of a Service
To promote special services/events you can enable the ‘Highlight in widget’ toggle. This way the service is always shown in the widget.
You can also hide the Service as a private Service. Disable the ‘Show in widget’
Note: highlighting a Service is not necessary for your regular Services, it promotes specific events and gives a boost for any ‘less’ popular Services you like to promote.
Create a Schedule
Availability is when a service is available for guests to make a reservation.
This is managed via availability schedules. Multiple schedules can be used for one or multiple services to determine when customers can reserve and to guide or limit capacity for the services involved.
Go to Reservations > Availability > Click Create schedule underneath a Service.
Select the services you want the availability schedule to apply to.
Seating:
Turn on the Allocate guests to tables toggle to automatically assign guests to tables.
If you do not use this, table capacity determined in the Floor plan will not be used when calculating whether a customer can make reservations.
Select seating areas for this schedule.
Set the time, day, and date limits:
Select if the days are Recurring weekly or only available at Fixed dates.
Select at least one of the weekdays to which you want the availability schedule to apply.
Select start and end times for reservations.
Suspend availability can be used to open or close reservations between certain dates or date ranges.
Select the duration of the service. This is the average amount of time the guest will spend for the service.
If you want your guests to see the end time, you can turn on the toggle ‘Display reservation end time’
Squeezing allows customers to book shorter reservations when there is limited availability.
For example, if the duration of a service is normally 2 hours, squeezing lets the customer book a service for 1 hour 30 minutes.
If no regular service duration is available for the group size at the desired hour, the widget will show a squeezed reservation which a customer can book.
Shorter, squeezed reservation end times are highlighted in the reservation widget, in confirmation emails and on check in.
Booking window:
Select how far in advance people can reserve.
Select how long before service guests can make a reservation.
Same-day reservation cutoff time: This stops new reservations from being booked on the same day after a specific time.
Advanced guest limits:
Maximum number of guests: by default, this is the sum of all seats in the area. Reduce the total number of guests who can reserve if you would like to save some capacity for walk-ins.
Maximum number of groups: by default, this number is based on the sum of all reservable tables. It is possible to reduce the total number of groups. This number overrides the number of groups filled in under Pacing > Default pacing limits (see section below).
Minimum and maximum group size: select the maximum and minimum number of guests who can reserve in a group. This is useful if you want to limit large groups from making reservations.